We understand customers may change their mind, order incorrect items or sizes are just not quite right. This is why Hampshire Uniforms focuses on a customer-first Returns & Cancellation policy.
We want to ensure a great customer satisfaction, so if you are unhappy or changed your mind, please contact us as soon as possible.
Return requests must be made via our contact us page, please include all relevant information including order number and the items you would like to return. Returns are based on one of the following options;
| Return Reason | Days to Action | Refund Process |
|---|---|---|
| Changed Circumstances | 14 days from date of delivery | Customer to return items at their expense |
| Exchange Items | 28 days* from date of delivery | Customer to return items at their expense, we may charge a delivery fee for exchanged items |
| Faulty Items** | 180 days from date of delivery | We will exchange items like for like |
**Faulty items are only authorised by manufacturer defects
Please understand we will not process refunds until your request for refund has been approved as well as ensuring the items are in our possession and be free from any defects (unless returned faulty).
Cancellation requests must be made via our contact us page. Cancellations requests depend on whether we have despatched the order or not, we will follow this table for all cancellation requests;
| Time of Cancellation Request | Refund Process |
|---|---|
| Before despatch of items | We will process a full refund within 48 hours of request |
| After despatch of items | Customer to follow ‘Changed Circumstances’ refund process |
We have tried to make this policy as fair and as customer-focussed as we can, please contact us at the earliest convenience should you have any queries, concerns or recommendations.